FAQ
Card readers
Here you will find the most frequently asked technical questions about our card readers.
Contract issues
Here you will find the most frequently asked questions about our contracts and card acceptances.
Turnover/Transactions
Here you will find the most frequently asked questions about transaction overviews, the portal, etc.
E-Commerce
Here you will find the most frequently asked questions regarding online payments.
SmartPay customers
You can find all the answers to your questions in the SmartPay portal.
Rebranding (from Concardis to Nexi Germany)
Here are the most frequently asked questions related to rebranding.
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Customer service
Specialised service teams provide competent information.
Do you need help?
NEXI GERMANY GMBH
Helfmann-Park 7
65760 Eschborn
Germany
069 7922 4060
serviceDE@nexigroup.com